Support

One Simple Rule

Juice and Vapour is a honest small boutique business, offering fantastic products at low price with discounts and quick service.
All we ask in return is to be honest & respect us.


Careful
Always open your orders carefully.
Signs of rough handling can tamper evidence and risk of rejection by Australia Post / Couriers.
Juice and Vapour always pack carefully and with amble protection in each order.


30 Days
As your order is shipped out, Juice and Vapour offer support in the first 30 days only.


Hey, my parcel/satchel’s tracking number is not updating.
Do not worry, your order is definitely on its way.
Juice and Vapour sometimes use Australia Post’s Kerbside Red Box, tracking details are often delayed or scanned at the last leg of delivery.
As part of key services with Couriers, tracking numbers are absolutely a priority and updated regular.

If you have not received after estimated delivery date given by Australia Post / Couriers,
please kindly wait a extra day or two before send us a request as we’d be happy to follow up for you.


Late
According to Australia Post and most Couriers, approximately 2% have been delivered later than estimated.


Hey, my order arrived damaged/obliterated..
Darn it..
Please do not panic because here are the steps we can do.


If delivered by Australia Post
1. Take Photos, including Satchel/Parcel.
2. Go to Australia Post Branch and lodge a re-imbursement request.
3. Lodge a Support Request with Juice and Vapour, share
    the photos and Australia Post Case/Reference Number

Note of Australia Post Reimbursement
Australia Post will provide you a form to fill in and you can request:

Australia Post to reimbursement to Juice and Vapour directly.
(We require confirmation in email/letter from them, your replacement will be shipped next business day)
or
Australia Post to reimbursement to you directly
(You need re-order and pay again)


If delivered by Couriers
1. Take Photos, including Satchel/Parcel.
2. Lodge a Support Request with Juice and Vapour, share the photos.


Solutions
Juice and Vapour will offer solutions with options.


Hey, there’s missing or wrong product in my order..
Oops...
We’re very sorry and please do not panic too.

1. Take Photos
2. Lodge a Support Request with Juice and Vapour, share the photos.